ISG named ADP an Overall Leader and Exemplary Provider in its 2025 Workforce Management Basics Buyers Guide which evaluates vendors in the categories of Customer Experience and Product Experience. In addition, ADP has been positioned as a Leader in Workforce Management for Healthcare, Workforce Management for Manufacturing and Workforce Management for Retail Guides, and achieved #1 ranking in the Customer Experience and TCO/ROI categories across all guides.
ISG evaluates vendors on two axes: Product Experience and Customer Experience. There are 5 criteria for the Product score and 2 criteria for the Customer Score. ADP has been named a Leader in all 7 criteria that are evaluated: Adaptability, Capability, Manageability, Reliability, Usability, TCO/ROI, and Validation.
This research is a distillation of over a year of market and product research efforts by the ISG analyst team. The report is structured to provide an overview of areas commonly covered in the RFP process to provide an independent perspective from a market expert during the buying process.
ISG Noted ADP Strengths:
- ISG positioned ADP as the Overall Leader for Customer Experience due to their commitment and dedication to client needs. The market ranking for Customer Experience was driven by the market-leading score for the breadth of our TCO/ROI support, quality of services offered, and ability to reduce workloads for process supervisors and administrators
- In addition, ISG classifies vendors’ weighted performance in Product and Customer Experience, and has the following four classifications: Exemplary, Innovative, Assurance and Merit. ADP has been recognized as Exemplary (upper right), which represents those that performed the best in meeting the overall Product and Customer Experience requirements.
Here’s a quote from the lead ISG analyst:
“Partnering with ADP enables businesses of all sizes to implement effective global workforce management solutions that are scalable and tailored to their specific needs. ADP stands out in its ability to prioritize delivering an exceptional client experience, which consistently leads to strong returns on investment (ROI) and operational success. With the acquisition of ADP WorkForce Software, ADP has enhanced its capabilities to meet the challenges of addressing workforce compliance and global complexities.”
“In the competitive field of workforce management solutions, ADP distinguishes itself through its outstanding customer experience. Recognized by ISG as a leader in both Workforce Management and Payroll, ADP provides not merely a product but a partnership that promises and demonstrates scalability, value and return on investment.”
Matthew Brown, Director of Research, Human Capital Management, ISG
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